| Posted by dazemx, 03-01-2005, 06:49 AM | |
Hi, I am currently having problems trying to get to supanames.co.uk I have several websites hosted on several of their servers and cannot get to any of them.
I cannot get to their website to contact them, so if anyone has any heads-up or has any means of contact other than email could you please reply ASAP.
Sorry in advance if this is possibly in the wrong forum!
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| Posted by Tom Sawyer, 03-01-2005, 07:09 AM | |
I have found these numbers:
24 hour fault and error reporting voicemail line
UK 0706 990 37 25
24 hour fax
UK 0870 125 76 78
Link
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| Posted by dazemx, 03-01-2005, 07:20 AM | |
Thanks for that. I have just tried ringing both numbers and the phone one is an automated message telling me that this number is not currently connected to anywhere (or something).
The fax dails to nothing.
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| Posted by Tom Sawyer, 03-01-2005, 07:39 AM | |
I hope you are not in big trouble. Whois.sc says that the website is not active.
Link
Last edited by Tom Sawyer; 03-01-2005 at 07:43 AM.
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| Posted by Tom Sawyer, 03-01-2005, 07:43 AM | |
Try these numbers:
+44 01300 345 836
+07.069903725
Last edited by Tom Sawyer; 03-01-2005 at 07:48 AM.
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| Posted by dollar, 03-01-2005, 07:47 AM | |
Just to let you know this is in the wrong forum In the webhosting section there is a link called "host down?"
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| Posted by dazemx, 03-01-2005, 07:51 AM | |
Thanks very much. That number works and goes through to some sort of voice messaging system where I have just left a message with them.
Thanks very much for your help, Ill see how this goes.
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| Posted by dazemx, 03-01-2005, 07:54 AM | |
OOoops!! sorry. Move it if you want!
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| Posted by bumfilter, 03-01-2005, 08:06 AM | |
How long have they been down for? I'm getting no contact to or from them.
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| Posted by dazemx, 03-01-2005, 08:13 AM | |
Well they we're up this morning, about 9am GMT. I think they went offline somewhere between 10-10.30am UK GMT time.
Our team here are fearing the worst and will contact Nominet this afternoon to transfer all our domains to a new host if there is no news from supanames.
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| Posted by Tom Sawyer, 03-01-2005, 08:27 AM | |
You are welcome, dazemx.
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| Posted by Vortex-Steve, 03-01-2005, 08:34 AM | |
Supanames are a fairly big host so I wouldn't panic too much. However if the downtime continues with no contact then find yourself someone new who will take care of you and your sites.
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| Posted by peoples10, 03-01-2005, 08:39 AM | |
supernames down anybody got the same all my sites gone hellllp-
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| Posted by bumfilter, 03-01-2005, 08:40 AM | |
I use them for email only, problem is I'm waiting on a few important emails, so this is not helping. Hopefully they will be back up soon.
I'm assuming it's a SupaNames problem only however as other Interhouse hosts are still going?
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| Posted by jgriff64, 03-01-2005, 08:42 AM | |
I don't know if it is related but at 10:10am GMT a problem occurred in redbus which has affected routing to a number of ISP's and is on going.
We have been told there was a power outage, but are getting relayed information. We get the info from our service provider who gets the info from the telecoms company who gets the info from redbus.
Regards
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| Posted by JenniH, 03-01-2005, 08:50 AM | |
Netcetera (inetc.net) is definitely down: and they host at Redhouse.
As we are seeing reports of Supanames down, who also have some boxes there... it's looking like a connectivity issue of some sort at the data center.
Does anyone have any further info?
Alerta for inet:
Time (US/Eastern) Checked From Result KBytes Secs Kbps
03/01/2005 07:52:02 Chicago USA Error N/A 20.06 N/A
03/01/2005 07:52:02 Las Vegas USA Error N/A 20.06 N/A
03/01/2005 07:52:02 Frankfurt GERMANY Error N/A 20.06 N/A
03/01/2005 07:52:02 London UK Error N/A 20.05 N/A
03/01/2005 07:52:02 Atlanta USA Error N/A 20.06 N/A
03/01/2005 07:52:02 Oklahoma City USA Error N/A 20.05 N/A
03/01/2005 07:52:02 Orlando USA Error N/A 20.05 N/A
03/01/2005 07:52:02 Hong Kong CHINA Error N/A 20.06 N/A
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| Posted by dazemx, 03-01-2005, 08:51 AM | |
Ah, this could be very good news then! Thanks very much for that, if their DNS servers our in Redbus then that would expain why nothing resolves.
Thanks again. Daze
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| Posted by jgriff64, 03-01-2005, 08:56 AM | |
A trecert on their nameserver ip's does appear to start timing out at this location so I imagine that is causing the current problem.
Regards
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| Posted by peoples10, 03-01-2005, 09:03 AM | |
Lets hope this is the problem
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| Posted by jgriff64, 03-01-2005, 09:04 AM | |
Apparently there has been a power outage at redbus which has caused problems to routing equipment supplying some ISP's. There is no time for a fix as of yet.
Regards
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| Posted by JenniH, 03-01-2005, 09:07 AM | |
Good old Redbus!
>> There is no time for a fix as of yet <<
Did they not even have a ballpark figure of any sort? I've not been able to get through to them at all.
Update: I finally got through... and you're right... no ETA or anything at all forthcoming.
Last edited by JenniH; 03-01-2005 at 09:10 AM.
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| Posted by jgriff64, 03-01-2005, 09:09 AM | |
Im getting relayed information from out telecoms provider but have just been told they are working on it, I cannot get any kind of ballpark figures. Sorry
Let us know if you get any more info.
Regards
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| Posted by dazemx, 03-01-2005, 09:13 AM | |
Oh well we'll all have to just sit tight and wait!!
Ta very much for all the heads up.
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| Posted by anon-e-mouse, 03-01-2005, 09:14 AM | |
Threads merged.
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| Posted by JenniH, 03-01-2005, 09:15 AM | |
The inet domain has now recovered... but none of ours.
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| Posted by peoples10, 03-01-2005, 09:45 AM | |
all up and running my end
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| Posted by peoples10, 03-01-2005, 09:55 AM | |
cannot get supanames home page up still
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| Posted by dazemx, 03-01-2005, 09:56 AM | |
All my sites & supanames are still dead here.
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| Posted by Webini, 03-01-2005, 09:58 AM | |
Lunarpages seems to be down - don't know if it is related to this issue.
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| Posted by peoples10, 03-01-2005, 09:58 AM | |
all mine are up but cant get supanames homepage
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| Posted by dazemx, 03-01-2005, 09:59 AM | |
1 of my sites is back online. Supanames and the rest of mine are all still dead. They must be working on it at which is a good thing!
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| Posted by JenniH, 03-01-2005, 10:00 AM | |
All ours are still down.... this is a LONG and serious outage.
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| Posted by peoples10, 03-01-2005, 10:02 AM | |
The Meatrix:
TekSalon
are these your sites
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| Posted by JenniH, 03-01-2005, 10:04 AM | |
No... and they are not hosted at Redbus either (fortunately).
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| Posted by jgriff64, 03-01-2005, 10:12 AM | |
http://www.theregister.co.uk/2005/03...power_failure/
Regards
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| Posted by JenniH, 03-01-2005, 10:18 AM | |
Yes... this is wearing a little thin, to say the least.
None of our sites are back, but the main host site is. You'd have thought that given we are now up to 4 hours downtime, they could find someone to spare 30 seconds to put a status announcement on their site, with an ETA.
If I was Supnames, Netcetera and the rest, I'd be joining the chap at The Register in looking for alternatives.
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| Posted by 1round, 03-01-2005, 10:25 AM | |
All mine & client sites seem to be back up and running.
This was not good as one of my client sites were planning to go live today and we were in the middle of uploading all files when it went down
Thanks for the update guys
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| Posted by bumfilter, 03-01-2005, 10:29 AM | |
SupaNames back up, my emails are coming through now.
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| Posted by JenniH, 03-01-2005, 10:48 AM | |
We are still down.
I just spoke to Redbus again.... they are completely full of 'damage limitation PR'. All I got was how hard they are working to recover, a £2million investment they have made, and so on. Unfortunately, no hint of an ETA or anything useful or tangible.
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| Posted by JenniH, 03-01-2005, 11:44 AM | |
Our Netcetera sites seem to be back: 5 hours 10 minutes outage.
Incidentally, when I called Redbus I urged them strongly to create a status reference on their main page, so that suffering customers could see what was going on, and when to expect recovery. Disappointingly, nothing has appeared.
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| Posted by 1round, 03-01-2005, 12:05 PM | |
Tho we basically know what went wrong here is a reply from Supanames
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| Posted by philofleeds, 03-01-2005, 12:46 PM | |
FFS, a power outage and god knows how many sites are down for 3+ hours. Are we still in the middle ages here ?
For the amount of money Redbus make surely they should have some sort of contingency in place for this sort of thing. (IT IS THE 2ND TIME IT'S HAPPENED IN ONE YEAR FFS ).
It can't be that hard to put some sort of back up in to avoid this sort of problem.
My hosts (ghoulnet) are there - I got nothing from them (no surprise there) but finally got hold of someone at Redbus who said 'the best thing to do is to come down here and re-boot your server yourself!!!!!!! ')
Recommends please for a replacement reseller that isn't hosted at Redbus PLEASE!!!!!!!
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| Posted by RMPnet, 03-01-2005, 04:19 PM | |
Here's the latest from The Register:
Redbus power failure - companies form group to voice concerns
and apparently this is all Redbus have had to say Regards
Keith.
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| Posted by codek, 03-01-2005, 06:29 PM | |
so does anyone know what the actual current status of this is? Are most people back up now?
I've read varying reports, but none make it clear if power is actually fully restored, altho they do say that for those for which it is they are having surge/fuse issues.
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| Posted by philofleeds, 03-01-2005, 07:17 PM | |
All my sites are back up. We were only down for c.4 hours.
This came in from my host......
"One of our technicians has just reported in after speaking to a Redbus staff member. They were testing the generators today, during the a piece of metal off a filter fell across the power rails and caused a massive surge followed by a power failure. The fire alarms were activated and the building evacuated. We presume it was activated by the Very Early Warning smoke detectors from the flash of the short circuit. This is what caused the long delay in getting power restored.
We will provide the official answer as soon as we recieve it. But this seems to be an accurate "portrayal" of what happened. Access to the cabinets was heavily restricted due to everyone being down there replacing blown fuses.
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| Posted by 1round, 03-02-2005, 04:12 AM | |
Here's the official email that was sent out:
That was what annoyed me the most not knowing what was going on, nice to hear that they are setting up alternative server status sites but in my books should have already been in place.
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| Posted by codek, 03-02-2005, 05:02 AM | |
hehe i expect most isp's dont have alternative server status pages, until an event like this happens!
So is there any information about whether redbus will be paying for all this fried kit? Will they be paying compensation for downtime too? What level is that usually paid at?
In fact, as i understand it they'll have to pay out on lack of power supply, and lack of connectivity for those people who they provide both?
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