Knowledgebase

thePlanet/SM down?

Posted by RobTheGolfer, 10-24-2004, 02:56 PM
The 67.19.x.x subnet seems to be down.

Posted by RobTheGolfer, 10-24-2004, 02:59 PM
Orbit is down as well.

Posted by mainarea, 10-24-2004, 02:59 PM
Traceroute in posted as an attachment, I've been seeing packetloss for a few minutes now. Here's the outgoing trace: I don't believe there are issues with other lines though. - Matt Attached Images att-tp trace.png (18.5 KB, 41 views)

Posted by KingAdmin, 10-24-2004, 02:59 PM
25% packet loss to 67.18.x.x

Posted by null, 10-24-2004, 03:05 PM
67.18.x.x packet loss also

Posted by GameDose, 10-24-2004, 03:05 PM
67.19.* is definiately going really slow.

Posted by null, 10-24-2004, 03:06 PM
same on 69.93.x.x

Posted by kahoz, 10-24-2004, 03:10 PM
67.19.x.x working fine here Last edited by kahoz; 10-24-2004 at 03:18 PM.

Posted by mainarea, 10-24-2004, 03:14 PM
Still looking horrible, things aren't loading. - Matt

Posted by Homer-HB, 10-24-2004, 03:14 PM
No problems at all for me.

Posted by Eric M, 10-24-2004, 03:15 PM
Pretty bad here. I hope they add those new lines soon.

Posted by null, 10-24-2004, 03:15 PM
Orbit shows that car4-2.dllstx2 is down

Posted by Homer-HB, 10-24-2004, 03:16 PM
But there is a problem... theres a dip of around 1gbit on the network flow graph.

Posted by RexG, 10-24-2004, 03:18 PM
67.19.xx.xx Is having issue's for us too...

Posted by Homer-HB, 10-24-2004, 03:22 PM
Anybody going over GlobalCrossing or AT&T might be having problems... they both have massive dips in their bandwidth on Orbit.

Posted by mainarea, 10-24-2004, 03:24 PM
Yep, ATT & GlobalCrossing both have massive instantaneous drops on the graphs, maybe it's a fiber issue? Maybe not. Either way, things still aren't working. - Matt

Posted by RexG, 10-24-2004, 03:34 PM
Hop IP Address Hostname Time Status 1 * * * No packet received from this hop. 2 12.244.84.177 ? 15 11:0:Time To Live (TTL) Exceeded in Transit 3 12.119.199.25 ? 23 11:0:Time To Live (TTL) Exceeded in Transit 4 12.123.44.146 gbr1-p20.st6wa.ip.att.net 30 11:0:Time To Live (TTL) Exceeded in Transit 5 12.123.44.129 ggr1-p340.st6wa.ip.att.net 30 11:0:Time To Live (TTL) Exceeded in Transit 6 204.255.174.169 POS1-1.BR1.SEA1.ALTER.NET 33 11:0:Time To Live (TTL) Exceeded in Transit 7 152.63.105.18 0.so-7-3-0.XL1.SEA1.ALTER.NET 34 11:0:Time To Live (TTL) Exceeded in Transit 8 152.63.2.130 0.so-7-0-0.TL1.SEA1.ALTER.NET 38 11:0:Time To Live (TTL) Exceeded in Transit VIA UUNET I'M SHOWING A SERIOUS BUMP IN LATENCY 9 152.63.9.229 0.so-1-1-0.TL1.DFW9.ALTER.NET 97 11:0:Time To Live (TTL) Exceeded in Transit 10 152.63.103.218 0.so-7-0-0.CL1.DFW13.ALTER.NET 106 11:0:Time To Live (TTL) Exceeded in Transit 11 152.63.103.85 POS6-0.GW1.DFW13.ALTER.NET 110 11:0:Time To Live (TTL) Exceeded in Transit 12 157.130.143.226 theplanet-gw.customer.alter.net 84 11:0:Time To Live (TTL) Exceeded in Transit 13 12.96.160.8 dsr2-2-v1.dllstx4.theplanet.com 118 11:0:Time To Live (TTL) Exceeded in Transit 14 67.19.255.166 ? 97 11:0:Time To Live (TTL) Exceeded in Transit 15 67.19.XX.XX 129 0:0 Echo Reply TraceRoute Statistics: 32 data bytes to [67.19.XX.XX] Start Time: Sun, 24 Oct 2004 12:28:55 15 packets transmitted, 14 packets received, 6% packet loss round-trip (ms) min/avg/max = 15/67/129

Posted by mainarea, 10-24-2004, 03:37 PM
Bump in latency via NLayer as well: 1 car-1-fe-1-1.ASH.IAD.ZUBRCOM.NET (69.31.8.1) 0.629 ms 2 ge1-7.hr2.iad1.us.nlayer.net (69.31.31.57) 1.125 ms 3 0.ge-3-1-1.cr1.iad1.us.nlayer.net (69.31.31.137) 0.757 ms 4 0.so-0-3-0.cr1.dfw1.us.nlayer.net (69.22.142.66) 35.961 ms 5 theplanet.101.ge-0-2-1.cr1.dfw1.us.nlayer.net (69.31.63.2) 70.344 ms 6 car1-1-v1.dllstx2.theplanet.com (12.96.160.11) 36.264 ms 7 www.theplanet.com (216.185.111.40) 73.784 ms

Posted by Joshua, 10-24-2004, 04:02 PM
Issues are still present at this time.

Posted by GameDose, 10-24-2004, 04:10 PM
what are the issues though?

Posted by coight, 10-24-2004, 04:17 PM
Nlayer is dropping packets because it's maxing out. It's maxed out a few times in the last 3 hours. Level3 seems very close to maxing out on one link. UUnet looks fine.

Posted by mainarea, 10-24-2004, 04:32 PM
GlobalCrossing and ATT are back to normal now.

Posted by CPUHosting, 10-24-2004, 06:29 PM
We were having issues with NLayer as well. It seems to be dropping down usage wise so those issues are starting to fade. For awhile it was marked at 1.0 GBit/sec. Last edited by CPUHosting; 10-24-2004 at 06:44 PM.

Posted by wheimeng, 10-24-2004, 07:10 PM
I wonder what happened, are they maxing out their bandwidth allocation?

Posted by odsdc, 10-24-2004, 07:19 PM
all our planet servers are down...

Posted by coight, 10-24-2004, 08:58 PM
Not all links but 3-4 of their gige lines have maxed out or come very close to it in the last 2-3 weeks. Looks like their cogent lines are getting pretty full also I was checking 2 weeks back and usage was around 600mbit each constant now their around 800mbit.

Posted by Dave W, 10-24-2004, 09:09 PM
This has really opened my eyes. I am an EV1 customer and was thinking about switching to ThePlanet, But after reading about all their bandwidth issues I think I should just be happy with what I have as I have Never had a network related issues in the 3-4 years I have been with them..

Posted by coight, 10-24-2004, 09:52 PM
Not to worry, they have 5gbps of connectivity coming before the end of the month.

Posted by dotSecurity, 10-24-2004, 10:35 PM
The reasons they are probably maxing on some links is due to the issues in ATT & GlobalCrossing. This is not good, and they should be able to sustain their DC if a few links have issues, thats the idea of redundant links. Luckily we stoped using TP servers months ago, and only have a few left there. I didn't personally notice the slowness, as from Australia we tend to go through level 3.



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