| Posted by seedeasy, 05-04-2017, 05:56 AM | |
Hello
I would like to share my experience with this host as unfortunately I have not been happy with them.
I run a small business and decided to move my services from the previous host to the host in question as I required more storage.
Within a few weeks of moving I started to have issues with my email, some were not being sent others received in users spam, something that was not an issue for the last 2 years. This took several days to be rectified but some providers such as Outlook still marked my e-mail as spam and after some digging this was due to the host having issues with people using them as spam.
On top of this I noticed that a couple of times my website/email was down and found myself having to contact them more than once, they replied promptly but unfortunately for a business domain this costs me money as I have new customers daily.
I noticed recently that my host had been going down more than I thought, I therefore setup a website uptime monitor (which I had to pay for) to keep an eye on this for me and over 7 days I had around a 90% uptime. This is not acceptable.
They were very apologetic but after 4 months of being with them, I don't remember a full month of having perfect services therefore I asked them to cancel my service and refund part of my payment as I'd paid for the year (although they should probably refund in full).
I sent a request a couple of days ago and awaiting a refund at this stage, I hope I am not made to wait for this at this stage as I have been very patient over the last 4 months but I thought I should share my experience as I decided to join them after finding them on this forum.
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| Posted by net, 05-04-2017, 06:31 AM | |
How much you are paying for a year? Make sure to check their refund policy on this though.
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| Posted by Host4Geeks-Kushal, 05-04-2017, 09:02 AM | |
Which plan did you have with them?
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| Posted by seedeasy, 05-04-2017, 09:03 AM | |
It was around £10 for the year after using a 50% off code from here, not a lot I know but it was a minimal package as I just have a redirect to our facebook page and then it's pretty much just storage for 1 e-mail account.
I couldn't see a return policy, they advised I would get a partial refund but haven't heard back as of yet
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| Posted by seedeasy, 05-04-2017, 09:04 AM | |
I had the 'Light' package
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| Posted by seedeasy, 05-05-2017, 08:49 AM | |
@BigBirdWeb Are you going to respond/refund me like you said you would? I am still waiting...
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| Posted by BigBirdWeb, 05-05-2017, 02:00 PM | |
Hello,
Yes. As we said on ticket, refund will be done shortly. It'll be helpfull and fast if you just send us an invoice from PayPal then we can make instant refund.
More can be found here.
https://www.paypal.com/in/webapps/mpp/email-invoice
Thank you.
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