| Posted by stevenhere, 05-04-2017, 09:37 PM | |
First, our company has 2 sister companies. Each company had their own email server. I am trying to migrate email away from the other servers and consolidate them to one server. I bought a hosting package from 3IX.com and transferred the first domain over. I did not have to change the MX record on Go Daddy because I am using the same mail.mycompany.com. There was a DNS A record for mail and I replaced the IP address from the old email server to the new IP address for the new server. This was 3 days ago. Propagation is over.
But here is my problem...
With the new email setup in the new server, I can get email and send an email to everyone, except our two sister companies. This is affecting our business in horrible ways and I have been going thru 3IX support and Go Daddy support constantly, but they have failed me at every turn. I have scoured the internet, and have found no resolve.
So I am here, pleading for help. If anyone knows anything I can do, I would appreciate it so much. If you need to ask questions to get more of an idea, I will be closely watching this thread and will reply promptly.
Thank you.
Last edited by stevenhere; 05-04-2017 at 09:41 PM.
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| Posted by HOSTHONEY, 05-04-2017, 09:51 PM | |
Do you have cPanel for both servers ?
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| Posted by net, 05-04-2017, 09:56 PM | |
Ask your host about the email log and this will give you an idea what is the issue.
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| Posted by stevenhere, 05-04-2017, 09:56 PM | |
Yes.
Another thing is, I am seeing errors like this:
vent: rejected rejected
User: -remote-
Domain:
Sender: sendersname@mysistercompany.com
Sent Time: May 4, 2017 6:31:18 PM
Sender Host: gateway33.websitewelcome.com
Sender IP: 192.***.***.** (I removed IP address)
Authentication: unauthorized
Spam Score: 0
Recipient: recipientsname@mynewemailservercompany.com
Delivery User: tuckerst
Delivery Domain: mynewemailservercompany.com
Delivered To:
Router: reject
Transport: **rejected**
Out Time: May 4, 2017 6:31:18 PM
ID: 1d6S5l-000AB5-In
Delivery Host: gateway33.websitewelcome.com
Delivery IP: 192.185.145.24
Size: 0 bytes
Result: Deferred due to greylisting. Host: '192.***.***.**' From: 'sendersname@mysistercompany.com' To: 'recipientsname@mynewemailservercompany.com' SPF: 'none'
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| Posted by stevenhere, 05-04-2017, 09:58 PM | |
I think I was answering your question, before you asked it.
I am seeing about 150 of these entrys in my email log.
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| Posted by HOSTHONEY, 05-04-2017, 10:05 PM | |
Did you enable Greylisting option ? If enabled check Greylisting policies
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| Posted by stevenhere, 05-04-2017, 10:10 PM | |
It was enabled by default. I tried disabling it and got this error from sister companies trying to email me:
Sender verify failed
Where do I change policies for greylisting? I will go look and see what I can find.
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| Posted by stevenhere, 05-04-2017, 10:13 PM | |
In Documentation it says:
I only have the option to enable it. Nothing about adding sites to the greylist.
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| Posted by HOSTHONEY, 05-04-2017, 10:19 PM | |
Do you really need greylisting option ?
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| Posted by stevenhere, 05-04-2017, 10:34 PM | |
No, I don't. but when I disabled it, I was still getting errors and had the same problem of emails not making it to me from our sister companies.
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| Posted by plattnat, 05-04-2017, 10:43 PM | |
Go to www.mail-tester.com and send an email to the address it describes... it'll tell you everything that is wrong with you DNS and email, might shed some light. Also can you whitelist the domain names of all the servers?
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| Posted by gnusys, 05-05-2017, 01:38 AM | |
Assuming all 3 companies have diff domain names .Have you only transferred one domain over ?. Who is handling MX of the other hosts right now?
If all 3 domains were on the same server .mail from comp1 to comp2 do not need a MX lookup and the system will consider it as a local delivery.If they are not the new server must do a MX lookup and route the email to the MX of comp2 and comp3 .
There are many MTA's around and the settings etc would be diff for each. generically a mail server would do a MX lookup for non-local domains and a local delivery if the domains were all hosted on the same server as virtual domains. Email filtering can also cause delivery failures.
Understanding whats in your log is crucial and I think you should seek professional help if you cant handle it. bits of info you provide here does not equip anyone with info to help you out.
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| Posted by vurvotex, 05-05-2017, 03:12 AM | |
Don't forget to set rDNS to be just like your A record it is very important, otherwise your emails may be rejected by other mail servers. As @gnusys said you should point MX to the right server. Services like https://mxtoolbox.com may help you to find the issue.
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| Posted by BeZazz, 05-05-2017, 04:58 AM | |
Enable SPF and DKIM.
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| Posted by stevenhere, 05-05-2017, 05:39 AM | |
Do I add those on my domain registrar (go daddy) or on my host in the advanced zone editor?
*Note, the nameservers are go daddys NS and not 3ix.coms.
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| Posted by BeZazz, 05-05-2017, 07:04 AM | |
They would get added at your host.
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| Posted by steven99, 05-05-2017, 11:44 AM | |
Since you mentioned "sender verification failed" error message, I am thinking that you have an SPF record set for this domain and did not update the record with the new IP. You would change that via the DNS record configuration page / zone editor for this domain.
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| Posted by stevenhere, 05-05-2017, 01:00 PM | |
The problem is, sending and receiving emails to these 2 IPs:
192.185.118.90
and
192.185.119.10
I can send and receive email to everyone else, but these two IPs are not coming thru right.
My domain I am trying to acecpt mail from those to IPs, is clickitautoandrv.com
I have been confirmed over and over again by my host and registrars that all settings are correct/]. So I can only assume that the problem lies in there other server? Is it because these three domains used to all be on the same server, and by moving one of them I broke some weird connection?
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