| Posted by szipet, 03-29-2017, 01:00 PM | |
hi,
since 4 days (!!!) are my sites down at HostMetro, and they can't fix that damn server...
all they do is saying "soon" will they restore the accounts on that server.
unbelievable. shocking incompetence.
what would you do in my place? (of course, in addition to changing hosting company)
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| Posted by Andei, 03-29-2017, 01:04 PM | |
Did they give you a reason for the downtime?
Saying they're restoring accounts on that server would suggest they maybe had a hardware failure... if this is the case then, restoring a lot of accounts can take quite a lot of time, based on how loaded the server was to begin with.
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| Posted by steven99, 03-29-2017, 01:42 PM | |
If you have your own backups, then setup hosting else where if you can not wait for them. If you do not have your own backups, not much you can do at this point besides waiting for them. In the future, keep your own backups so you can move to new hosting as needed. When moving though, you need to decide how long to wait as the move it self (setup, data uploads, etc) can take a while, plus DNS propagation and that might be around the same time their server is back up. You could have a "standby" host that you keep similar setup of sites, email accounts, etc on so that you can switch to them.
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| Posted by LJSHost, 03-29-2017, 01:54 PM | |
4 days is a little to long, even if they had a big failure a replacement server could of been put in place so something does seem very wrong.
Not much you can do really but wait and hope or move, just hope you have a backup.
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| Posted by BoomHost-Kumar, 03-29-2017, 01:55 PM | |
Ask them specifically what the problem was and why it is taking this long to restore the server instead of the plain "soon" answer. Regardless, the damage is already done since you are incurring a prolonged downtime. Is it just a personal blog/site or an e-commerce like website where you are actually loosing any business that it might bring in? Hope you have your own backup, just in case.
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| Posted by TrentaHost, 03-29-2017, 01:57 PM | |
Hopefully, you have backups of your websites. By the sounds of it, seems to be a data or hardware failure.
Nonetheless, ask them for a detailed explanation because by four days they should know something with the server.
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| Posted by szipet, 03-30-2017, 11:50 AM | |
thx for all the answers!
5th day, still no fix, the latest info is this: "Our admins have stated that the delay in the restoration is due to the overall amount of accounts that were effected. Additionally, they have given us an ETA Of 14 - 16 hours until they anticipate the website content to be restored. (...) About 1000 people were effected and the restores have been on going throughout the week. The overall number of restores is what's attributing to the delay in the restoration."
one of my sites has some business section, and indeed i was in an email-negotiation with a prospective client - you can imagine his thoughts about trusting me after my webpage and email-address just vanished...
i have some kind of backup, unfortunately not a complete cPanel-backup.
i've searched here at WHT for a new hosting company and found HawkHost - are they OK?
(i'm looking for a host with a server in EU, shared hosting, nothing special, i've got only some wordpress sites)
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| Posted by LJSHost, 03-30-2017, 12:51 PM | |
If you have the contents of your public_html folder along with the Wordpress database you should be fine.
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| Posted by WPCYCLE, 03-30-2017, 02:42 PM | |
After a few hours...maybe. After a day...move.
You are a loyal customer to wait 5 days, but at this point, don't even bother with them. Get a new host, put up a temp page explaining the issue, and then go back and see if there's anything you can access.
Very near future plans...a backup system. Either a plugin or an automated script that emails you a compressed version of your files and database.
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| Posted by UnrealUser, 03-30-2017, 04:48 PM | |
I think you should move immediately with the backups you have currently. This is your best bet at the moment.
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| Posted by Forward Web, 03-31-2017, 02:55 AM | |
Even if they had double the amount of accounts they were looking to restore, the process should not take longer than 1 day (tops). Considering it has taken this long, I would be worried that there might be possibly something wrong with their back-ups. Hopefully you have your own set of back-ups!
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| Posted by Sparrow-Sean, 03-31-2017, 03:34 AM | |
Started on the 23-06-2012 according to WHOIS registration and they were editors pick for 2013
If you've encountered so many issues like this then your only real option is to "move", as sad as that sounds if a hosting provider cannot resolve an issue within 4 days then there is a real problem. Unless it was a big disaster then that would obviously be understandable, earthquake, tornado, hurricane, etc then yes - one server 4 days no real disaster I call bluff.
Move and sigh at the relief you did.
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| Posted by Host4Geeks-Kushal, 03-31-2017, 07:19 AM | |
Good to see you back Sean
@szipet Do ou have offsite backups maintained by yourself? If you do, then simply move as many others have suggested.
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| Posted by Sparrow-Sean, 03-31-2017, 07:21 AM | |
I pick up on everything
Sean's back on the scene to pull everyone back in to line.
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| Posted by hid-den, 03-31-2017, 09:34 AM | |
5 days of downtime is unacceptable with no excuses, because with your website you lose audience and money same as webhosting provider and sometimes even more.
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| Posted by szipet, 04-02-2017, 03:34 PM | |
Well, still no repair...
i'm really curious if they can restore my sites/account at all?
funny thing: they offered me 6 months free hosting as compensation
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| Posted by WHE Tom, 04-02-2017, 06:18 PM | |
If youve not been with them long and you have backups, maybe find someone else to try. It seems like a big problem with communication if all they will tell you is "soon". Certainly doesnt give off much confidence.
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| Posted by WPCYCLE, 04-02-2017, 09:53 PM | |
This is beyond the point of running.
Unfortunately, from what I've seen many times...once issues hits 4-6 days, expect the company to disappear. The "soon" excuse just buys them time to gather what they need and transfer everything out of PayPal before disputes and chargebacks come in.
The other sign...
...a company on the run will make all sorts of offers exactly like this since they know they won't be around within that time.
Last edited by WPCYCLE; 04-02-2017 at 09:57 PM.
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| Posted by IH-Jake, 04-03-2017, 12:28 AM | |
I assume that 5 days wait is enough in case if you have not been updated with exact reason for the down time. Normally providers will keep a thread updated in their website to share the status with customers.
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| Posted by asgard, 04-03-2017, 10:49 AM | |
Even if they could, it wouldn't be worth the damage and headache - 5 days are unacceptable; refuse the offer, take your backup and move out.
I'm not so sure of that; they've been around for a while now, I don't see them shutting down soon.
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| Posted by WPCYCLE, 04-03-2017, 11:01 AM | |
Interesting. You almost agreed and disagreed within your statement
I don't know of this host, but I can only go by these two things;
1. What has been mentioned so far of this host tends to be the same actions of hosts that fall apart.
2. This ties in with my #1 and your statement of them being around. How many have we seen that were around and also suddenly fell apart. I think this time last year or the year before was one thread of 70 pages of a host that fall apart. Also look at WireTree. They were around for a while and had a great name that I would mention here and there for managed VPS's since they were good to me when I needed them. That name is off my list and others lists.
I will fully agree with you though about the 5 days. In some cases, even 5 hours. For them to be around for a while, this looks very bad.
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| Posted by szipet, 04-23-2017, 04:31 AM | |
Just to inform You:
after 1 month (!) of no service, no repair it turned out, that they don't have a proper backup... - at least, i can see my files through cpanel, but they don't have the database-file, so my sites (wordpress-sites) and addon-domains emails are not working.
Unfortunately, i don't have a database-backup either.
Is there any way to restore that database? I do have the setup-infos (db_name, pw, table_prefix, etc) to my wordpress-installs. Or can i just simply reinstall worpress and overwrite the files with my restored files? Or are those database-files different things?
Of course i'll move to another host, but which is easier: trying to restore everything at the old host and then transfer the whole cpanel-stuff to the new host, or simply move to a new host without migration?
Thx, Peter
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| Posted by LJSHost, 04-23-2017, 04:47 AM | |
Hi Peter,
Nope, if you don't have the database and they don't have a copy then it's toast sorry to say.
A new host will be able to move what still exists from your current hosting account but if the database is missing your Wordpress site will not have any content.
Hope you have learned from this the importance of keeping your own backup no matter how good your provider is.
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| Posted by WPCYCLE, 04-23-2017, 09:24 PM | |
Unfortunately, consider anything missing to be a complete loss...especially after a month.
At this point;
1. Star a new account with a reputable host
2. Build those websites with any bits and pieces you may have on your computer or that you remember from memory
3. Have your own backup solution in place!!!!!!! This could either be a separate service that you hire to do off site backups, or a script that will backup your account, and either email it to you or send the file to another hosting account, google drive, or anywhere that is not on the same server or network as your new host.
4. Live and learn. All of us have been through the exact same situation at some point in time (whether some will admit to it or not), but don't waste any more time with the failing host. It will just lead to more heartaches and headaches and can lead to other physical symptoms.
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| Posted by szipet, 04-24-2017, 10:48 AM | |
Well, now i'm really confused: after writing me that they don't have the database-file and cannot restore my account fully, they could restore my addon domains one by one! (although the backup was 1,5 month old)
So more or less i've got my domains, files and emails back (most of them).
Anyway, it was a good lesson to me.
"Hope you have learned from this the importance of keeping your own backup no matter how good your provider is."
What software/method do You recommend to make my own backup?
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| Posted by SenseiSteve, 04-24-2017, 11:17 AM | |
So at least you got something back. This provider is not being straight with you so the sooner you can migrate elsewhere, the better it'll be.
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| Posted by HostBastic, 04-24-2017, 11:36 AM | |
You can use the built in cPanel backup feature and create a backup of the whole account. It comes handy when migrating from hosts, just create a whole account backup and restore it later on.
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| Posted by BeZazz, 04-24-2017, 11:52 AM | |
Use cPanels backup system and make sure to download a copy.
It would be a good idea to copy that downloaded backup to another computer at home also.
So that way there would be three copies.
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| Posted by Jedito, 04-24-2017, 04:19 PM | |
Not necesarilly, using R1soft, bare metal restore failed, so we have to do a manual restore of all accounts, folders, etc, when you have to do that, and you have people hosting thousands of emails there, it can take REALLY long and you can't do anything to speed it up.
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| Posted by ForgottenTech, 04-24-2017, 05:24 PM | |
WordPress has some backup solutions that cost monthly. Or there are plugins
https://wordpress.org/plugins/backupwordpress/
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| Posted by soundview, 04-25-2017, 01:06 AM | |
This.
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| Posted by techhost1967, 04-25-2017, 02:36 AM | |
Immediately change provider.
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