Knowledgebase

Hostdime down? (AGAIN)

Posted by gg2004, 08-29-2004, 09:37 PM

Anyone else having trouble with accessing their sites/servers hosted with www.hostdime.com? Seem they go offline at least a few hours each week, lucky me... GG

Posted by Mark_YH, 08-29-2004, 10:39 PM

Hostdime is down for me as well (East Coast using Comcast); 5 12 ms 10 ms 10 ms 12.118.114.5 6 11 ms 11 ms 12 ms tbr1-p012301.phlpa.ip.att.net [12.123.137.62] 7 15 ms 15 ms 16 ms tbr1-cl8.n54ny.ip.att.net [12.122.2.17] 8 14 ms 13 ms 13 ms ggr1-p360.n54ny.ip.att.net [12.123.1.121] 9 15 ms 14 ms 13 ms 66.192.252.245 10 14 ms 16 ms 24 ms core-01-ge-0-2-0-0.nycl.twtelecom.net [66.192.24 .33] 11 36 ms 36 ms 36 ms core-02-so-0-0-0-0.atln.twtelecom.net [66.192.25 .23] 12 44 ms 46 ms 46 ms 66.192.243.15 13 189 ms 198 ms 201 ms tagg-01-so-5-0-0.mtld.twtelecom.net [66.192.243. 42] 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out.

Posted by nybbles, 08-29-2004, 11:14 PM

same deal here... something is messed up.. I have some friends who say they can go to the site, and others that say they can't... 1,172.28.166.161,1ms,Pattee2-FastEthernet3-10.gw.psu.edu,0 2,172.30.254.49,0ms,Telecom1-Port-channel3.gw.psu.edu,0 3,192.88.115.189,4ms,bar-psu-i1-so-4-2-0-1.psc.net,0 4,192.88.115.5,5ms,minime-ge-0-1-0-0.psc.net,0 5,199.239.216.13,4ms,pos4-1-1-0.a01.pitbpa05.us.ra.verio.net,0 6,129.250.24.134,4ms,ge-2-3-0-4.r00.pitbpa05.us.bb.verio.net,0 7,129.250.5.92,10ms,p16-0-3-1.r20.asbnva01.us.bb.verio.net,0 8,129.250.2.83,10ms,p16-7-0-0.r02.asbnva01.us.bb.verio.net,0 9,206.223.115.36,18ms,eqix.asbn.twtelecom.net,0 10,66.192.255.228,10ms,,0 11,66.192.255.23,25ms,core-02-so-0-0-0-0.atln.twtelecom.net,0 12,66.192.243.15,34ms,,0 13,66.192.243.142,52ms,tagg-01-so-5-0-0.mtld.twtelecom.net,0 14,0.0.0.0,20ms,,0 15,0.0.0.0,20ms,,0 16,0.0.0.0,20ms,,0 17,0.0.0.0,20ms,,0 18,0.0.0.0,20ms,,0 19,0.0.0.0,20ms,,0 20,0.0.0.0,20ms,,0 21,0.0.0.0,20ms,,0 22,0.0.0.0,20ms,,0 23,0.0.0.0,20ms,,0 24,0.0.0.0,20ms,,0 25,0.0.0.0,20ms,,0 26,0.0.0.0,20ms,,0 27,0.0.0.0,20ms,,0 28,0.0.0.0,20ms,,0 29,0.0.0.0,20ms,,0 30,0.0.0.0,20ms,,0 Any ideas what's going on? Is it a HostDime problem, cuz, I'm getting massively peeved about this! My site has been up and down a lot over the past couple weeks... I just called their phone number, NO ANSWER!!!!

Posted by gg2004, 08-29-2004, 11:16 PM

I just attempted to submit a support ticket and I was given an error message that my IP is banned.... I guess they got tired of me complaining about there horrible network. I have had a dedicated server with them for 3 months, and have had 1 week of the promised 99% uptime...1 WEEK.... GG

Posted by nybbles, 08-29-2004, 11:19 PM

you can get to their site???? I can't even get there... Their voicemail is full! What's going on!?!?!? Last edited by nybbles; 08-29-2004 at 11:23 PM.

Posted by GRunkel, 08-29-2004, 11:27 PM

All my sites on Hostdime are down as well. Been that way a couple hours. Last time they had a big outage (12+ hours) I never did find out what happened and my ticket got closed with no answer. Worries me!

Posted by nybbles, 08-29-2004, 11:28 PM

I don't want to switch webhosts again... ESPECIALLY since now I'm a reseller! They were fine for 3 months, then it's all gone downhill.. Then again, they were very quick to give the refund last week, and also, have always been very quick to respond to my tickets, and always with reasons that make sense. But this time, THEIR site isn't working.... HUH?

Posted by minhta, 08-29-2004, 11:29 PM

Hi people. I have been sitting around for over an hour waiting for their servers to come online again. This is the first serious downtime I've had since joinging hostdime in May, 2004. Any idea what time they went down? I am in Australia and it's 1:29pm Sydney time. I noticed the problem around 12 noon but it may have been earlier. Regards minhta

Posted by gg2004, 08-29-2004, 11:31 PM

The last major outage was due to Hurricane Charley, which you can't really fault them for, even though they say they have redundent power etc., which it seems they do not. I am getting very annoyed with Hostdime..... GG

Posted by minhta, 08-29-2004, 11:32 PM

Hey! As soon as my message was posted. My emails came flooding in. The server appeared to be back online. How is everyone's server doing? Regards minhta

Posted by nybbles, 08-29-2004, 11:34 PM

IT"S BACK! Just posted on their forums! http://forums.hostdime.com/showthrea...9102#post19102 UPDATE: I did have reports from people that the server was up and they could access my files... I'm not sure what's going on...

Posted by nybbles, 08-29-2004, 11:36 PM

I don't blame them for the Charley outage, but I'm not sure anymore, this is getting ridiculous... As a reseller, I'm starting to get worried.

Posted by GRunkel, 08-29-2004, 11:36 PM

I'm back up. I noticed things were down about 8pm (GMT -6). That was about 2 1/2 hours ago. GGG

Posted by minhta, 08-29-2004, 11:40 PM

Hey nybbles. Can you check your link again please. I clicked on it and got a page saying: "No Thread specified. If you followed a valid link, please notify the webmaster" Just want to confirm the link or did Host Dime deleted your post already? Regards minhta

Posted by gg2004, 08-29-2004, 11:44 PM

I have been able to access the Hostdime site for almost an hour, but my sites are still down. Not to mention their forum is a joke, they never come in to give an anouncement when they are down, or a reason etc. This is probably because they would need to pay someone to be there everyday when they go down GG

Posted by nybbles, 08-29-2004, 11:44 PM

wow a reply from Manny already talking about the link here, WOW! Not exactly sure how I got the link wrong...

Posted by minhta, 08-29-2004, 11:53 PM

Hi gg2004 As mentioned in my previous post. I have been with Host Dime since May, 2004 and their services to date have been excellent. I post all my problems to them via the Ticket System and their helpdesk is quite good and prompt. However there has been a few downtime, which I won't hold any grudges and they are usually back up within the hour. However you are right about them not announcing when they go down or giving any info about it after they come back online. Being a web developer and managing over 20 domains, I think it's only appropriate that they tell us resellers what happened so we can tell our clients about it. It's not like I am going to say to my clients that Host Dime stuffed up or anything but this way I don't have to guess what the problem was or make up excuses because I really don't know. It seemed to be a connection problem this time cause even your dedicated server did not help gg2004 regards minhta

Posted by gg2004, 08-29-2004, 11:55 PM

I was told by the Hostdime site that my IP was blocked, and now the notice above is given as the reason the network was down. Can Manny tell you what IP was blocked? This is weird... GG

Posted by nybbles, 08-29-2004, 11:56 PM

just talked with Manny via their forums... looks like THEY weren't down.. Their TimeWarner line was down at TW's end, NOT and HD problem... just a hop along the way!

Posted by nybbles, 08-29-2004, 11:58 PM

according to them, you aren't a client of theirs...

Posted by minhta, 08-30-2004, 12:00 AM

In this case I will take back what I said about them not telling us what happened. regards minhta

Posted by nybbles, 08-30-2004, 12:11 AM

yea read up on that link I gave to their forum's thread, (you'll need to be logged in)... It's quite detailed as to what's going on...

Posted by gg2004, 08-30-2004, 12:12 AM

I am an in-direct client as my server eas contracted through a reseller, but none the less it is on Hostdimes server. I was/am only looking for an answer as to when this may be resolved. Because they will not help me directly, and that my reseller is half way around the globe and is usually online only when I am asleep posting here was my only option. I apologise if my post was in anyway bad tempered, but I was frustrated. GG

Posted by nybbles, 08-30-2004, 12:14 AM

I've accepted your apology, not sure if HD can. But I understand your fustration, as I've been there myself...

Posted by gg2004, 08-30-2004, 12:20 AM

I just don't see why they can't say, we expect to be up in XXX. That is all I am looking for. If I were to call Sony about my Vaio I purchased at Costco they wouldn't hang up on me and say I was unprofessional. Gloria

Posted by nybbles, 08-30-2004, 12:23 AM

yes, but is your service contract with Sony or with Costco? If your contract is with Sony, then if they hung up with you, you'd be wrong... If you have a contract with Costco, then Sony hang up, it's still wrong of them, but they could at least point you in the right direction. I do give HostDime my criticism in that respect. I tell all of my clients that yes, they MUST contact me, and NOT them...

Posted by gg2004, 08-30-2004, 12:29 AM

Thanks Manny.... Last edited by gg2004; 08-30-2004 at 12:34 AM.

Posted by coight, 08-30-2004, 05:39 AM

Hosts do go through periods of when growth overtakes their resources. It looks like Surpass has headed this way. However in most cases hosts come out better in the end. You will need to weigh up the options whether to stick it out with Surpass or pay a little more and move to a reliable provider now.

Posted by nybbles, 08-30-2004, 10:24 AM

I see what you're saying, but officially I'm with HostDime (same pipes, different company). And, I really don't have the ability to pay more for my hosting at this point....

Posted by rgallen, 08-30-2004, 01:05 PM

nybbles- i was following the line last on the HD forum & i understand your frustration. My partner in Houston (I am in San Antonio) was not able to get to the sites (we have 30+ domains on our reseller account). houston could not get anything for about 30 minutes and then slow for the rest of the night. San Antonio was able to get full access to all domians at the same time. Something people need to understand that as a NOC you have 2 options in the business you make money or you grow. It seems HD has decided to grow and have greater service. Doing this puts HD into a position of having a target painted on their servers. Not unlike the old west where big named gun slingers were being challenged by every young punk who crawled out from under a rock. HD is being targeted by something(s) trying to crawl out from under a rock. The fact that they were able to buy an appliance for DOS says a lot about the nature of the beast. I have not had a problem with HD Support at all. I know how the ticket system is supposed to work, but when it doesn't why not call (obviously not while a DOS is happening) or send an email? They also maintain an IM presence. As for the problems Gloria is having, I think HD is doing the right thing. Her problem is NOT with HD, but a reseller who seems to not offer support. She should, IMHO, change resellers. I would never leave a client hanging and I would never want someone to cut out of the loop. Gloria's attitude is largely based on frustration, but HD isnt gettting paid to handle reseller clients. If Gloria bought a car with tires & the tires are not what she wanted is she going to waste time calling the tire company? If so, she is going to get the same response "call your dealer". That being said the HD site mentions for a small fee they will do your tech support. I have been told that is not ready as an option at this time. Understand that no matter how it seems on the outside all NOCs are having to "wage war" on a daily basis to just keep everything running optimally. While it can be irratating, many of the problems are NOT the NOC's fault, it is the jerk who thinks it is funny to see how many hits it takes to kill a server

Posted by nybbles, 08-30-2004, 01:13 PM

yes, I like how you put that and I will be forwarding that comment to my clients. Because, I for some time now believe every word of what you said.

Posted by rgallen, 08-30-2004, 01:26 PM

thanks. sometimes it helps when you know you are not alone in your thinking. i owned an ISP in 98 & our goal was to get the clients happy and not our wallets. so i feel for HD on a large scale. Understand i am not saying any one is perfect.

Posted by nybbles, 08-30-2004, 01:33 PM

btw, what are their IM's cuz, none of the ones listed on their site are online now?

Posted by rgallen, 08-30-2004, 01:49 PM

hmmm.... interesting. they were there the other day. i guess they are backing off from the world having IM access to them until after things settle. I dont have any of them written down. Let me browse the forum and i will see what i can find out.

Posted by rgallen, 08-30-2004, 02:11 PM

nybbles- i have some now. I dont want to post them in open forum out of respect to the techs. If you want, contact me (PM or email) and i will let you know what i found.

Posted by rgallen, 08-30-2004, 03:01 PM

nybbles- i just sent it to your email account with a note

Posted by rgallen, 08-30-2004, 03:19 PM

Gloria- I know you are frustrated. I think it was wrong to lash out at anyone OTHER than the person who is your provider. I am glad to see you have removed or started to remove the post against HD. They are good peeps. Something to understand.... If your provider is part of or allowing "bad" things to happen under his RANGE of IP's (such as a DDOS attack) then EVERYONE in the range of IP's will be blocked! Once blocked it is harder to get off of there than what got you on there AND it may not even be your doing. But you ARE having to pay the price. Have you ever considered renting web space from HD? they have plans for end users also. And at a very reasonable rate. What are you paying now & what are you getting? Other than irratated at not being able to use your web space? Tell me your web address & if it works with our schema then I will offer you to move to our server. Dont worry, be happy. It is all we can do. I hope HD is able to get your files for you. Peace!

Posted by nybbles, 08-30-2004, 03:34 PM

thnx

Posted by nybble, 08-30-2004, 03:42 PM

Err.......

Posted by coight, 08-30-2004, 05:03 PM

rgallen, that's balony. You can get anti-dos systems from memory they start from around 20,000. It is more likely that they don't have enough cashflow to purchase and implement these systems. Furthermore, a good example of this is their "router" failure when they list on their site that they have redundant connections.

Posted by rgallen, 08-30-2004, 05:32 PM

HD has such an appliance. As I understand it they paid $10k and put it online last week. They are (as I understand it) still tweaking it. To the food offer, I prefer pastrami. I dont carry on long with those who have to radiate negativity to get a point across. And then never do get their point across. Your example while being a reflection of reality on the HD issue is a singularity in passing without data to reinforce. An intelligent person would put forth a counter point of view by listing examples. Or just not saying anything. There is a proverb about a wise man arguing with a fool and others not being able to tell the fool. Thus, I bid you a good day.

Posted by nybbles, 08-30-2004, 10:30 PM

That is one of the most professional comebacks I've seen/heard/read IN THE LONGEST TIME! I crown you the comeback king!

Posted by rgallen, 08-30-2004, 10:41 PM

Thank you.

Posted by aht, 08-31-2004, 07:51 PM

down for me as well. was down yesterday for 8+ hours. Now down again TODAY! Been doing this every week. I just signed on with a new provider so hopefully they will be better

Posted by Paul, 08-31-2004, 07:54 PM

? We aren't down at all sir, and we do have the Cash-flow to purchase any anti-dos device, We're working out the best solution and will finish adding all stages of it this week, The network is reporting up and at full speed, Where do you see it down From one of our Windows Boxes in the Office C:\Documents and Settings\HDstaff\Desktop>ping hostdime.com Pinging hostdime.com [66.193.175.212] with 32 bytes of data: Reply from 66.193.175.212: bytes=32 time=1ms TTL=62 Ping statistics for 66.193.175.212: Packets: Sent = 1, Received = 1, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 1ms, Maximum = 1ms, Average = 1ms Control-C ^C C:\Documents and Settings\HDstaff\Desktop>ping google.com Pinging google.com [216.239.57.99] with 32 bytes of data: Reply from 216.239.57.99: bytes=32 time=76ms TTL=240 Ping statistics for 216.239.57.99: Packets: Sent = 1, Received = 1, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 76ms, Maximum = 76ms, Average = 76ms Control-C ^C C:\Documents and Settings\HDstaff\Desktop>ping 4.2.2.1 Pinging 4.2.2.1 with 32 bytes of data: Reply from 4.2.2.1: bytes=32 time=28ms TTL=243 Ping statistics for 4.2.2.1: Packets: Sent = 1, Received = 1, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 28ms, Maximum = 28ms, Average = 28ms Control-C ^C C:\Documents and Settings\HDstaff\Desktop>

Posted by aht, 08-31-2004, 08:11 PM

I am on Road Runner threw Time Warner. It's very odd...it's like the domains on my reseller account take turns being down. Like right now I can only get to my main domain (puterhost.com) but I can't get to my other domains! This has been a problem for me since I signed up tho. Edit. Hostdime.com works for me as well.

Posted by Paul, 08-31-2004, 08:44 PM

Hello, All your domains under the reseller show for me via proxys and directly from inside the network... Very strange you can email me at paul@hostdime.com to discuss this if you like

Posted by aht, 09-01-2004, 09:04 AM

Paul, I signed on with a new host last night and I will be cancelling at the end of my term. It seems the problem is with my ISP and since I run a local computer business...if I can't see the site then my customers can't see it. It is up and everything is working good from my end right now.

Posted by Paul, 09-01-2004, 11:01 AM

Hello, Sorry to hear that and wish we could of worked something out, Best wishes with your new host and I hope you dont look back at hostdime as a bad thing Thanks

Posted by /dev/idiot, 09-01-2004, 05:23 PM

gg2004, I used to be a Hostdime customer, so I understand how they are. If anybody would like to vent, you can visit rateacompany.spider-comm.com and post. Yes, I do own this site, but I do not make money off of it. I started it (very recently) because I got tired of being bossed around by companies and being told that as a customer I was wrong. I hope to later use this site to show companies that the customer is in charge of the business. Without the customer, there is no business.

Posted by nybbles, 09-03-2004, 12:32 PM

Removed... server up..

Posted by nybbles, 09-05-2004, 01:22 AM

OH NO! We're stuck at TW TELECOM AGAIN!!!!!!!!!

Posted by nybbles, 09-05-2004, 01:25 AM

ok, now it's just really really slow...

Posted by nybbles, 09-05-2004, 01:27 AM

just occurred to me, it might be the huricaine...

Posted by minhta, 09-05-2004, 07:27 PM

Just to update this thread. I discovered my website and all my clients' website down (half an hour ago) and the hostdime website is down as well. Wonder if it's the DDOS again?

Posted by nybbles, 09-05-2004, 07:39 PM

mine is up.... It only slowed during the storm... but it was up...

Posted by minhta, 09-05-2004, 07:49 PM

I'm in Australia Nybbles. So is there a storm (or hurrican there) again? Is that what could be causing the problem? Thanks for any enlightment.

Posted by Paul, 09-05-2004, 08:10 PM

Everything should be online, I will post a annoucement on hostdime forums later

Posted by nybbles, 09-05-2004, 08:18 PM

yea, there's another huricaine going right thru Florida again... Sux for business that's for sure...

Posted by coight, 09-05-2004, 09:57 PM

minhta nice to see a fellow countryman!

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