| Posted by abluegrape, 06-01-2004, 12:43 PM | |
iRacks - Redbus, Amsterdam
Been down for about 80 minutes - anyone heard anything apart from the 'we are working on it' line?
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| Posted by elenam, 06-01-2004, 12:51 PM | |
Can you reach them AT ALL -- how?
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| Posted by InSite, 06-01-2004, 12:52 PM | |
Use the google cache to get their phone number
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| Posted by maxhest, 06-01-2004, 07:36 PM | |
Up for me - Chicago, IL USA
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| Posted by CretaForce, 06-02-2004, 04:59 AM | |
Up for me too.
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| Posted by elenam, 06-06-2004, 01:21 PM | |
Sunday, June 6:
iRacks has been down for us for 24 hours now. Their ticket system has been down as well, showing some "no valid license" note. Called them up at +44 7005 981 982 (support), and nobody picks up, and not even the chance to leave a message. Called their network status report phone +44 7005 981 662 -- no mention of any trouble. No response (within 24 hours) to several "server down" emails we sent to "support@iracks.com". I see they have a new FORUM up at http://forum.iracks.com/ with almost no posts. And a new customer support site that does not work properly: https://my.iracks.com/user.php
I do not like to say negative things about one of our providers as we want to keep working with them .... but NO REPLY and server down for 24 hours is NOT acceptable!!! Does anyone know if they go out of business, if they are in financial trouble, or anything like that? Are your servers with them down as well?
Last edited by elenam; 06-06-2004 at 01:25 PM.
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| Posted by trustedurl.com, 06-06-2004, 09:51 PM | |
It seems they responded:
Posted: Sun Jun 06, 2004 9:35 pm Post subject:
--------------------------------------------------------------------------------
We're having issues with our support system at this moment.
I was contacted by one of the Datacenter engineers earlier this evening so we sorted out your issue.
Further more Redbus is not allowed to perform any task requested by customers of iRacks due to security policies. Regardless of that it wasn't enough to reboot your server, so we had to troubleshoot it over the phone. My sincere apologies for this delay.
I will stick around meanwhile (even though i'm not on duty for short period of time) to sort out further questions.
Please don't hesitate to contact me at s.mohamedajoeb@iracks.com
(please note: I've sent you an email regarding this issue.)
_________________
Steven Mohamedajoeb
NOC Technician
iRacks Ltd.
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